luk91 Privacy Policy

luk91 is the data controller responsible for the personal information collected from players who use the luk91 platform at luk91.net. As data controller, luk91 determines the purposes for which and the means by which your personal data is processed. We are accountable for ensuring that all data processing activities carried out on the luk91 platform comply with applicable international privacy standards and our obligations under international gaming compliance frameworks.

If you have any questions, concerns, or requests relating to your personal data and how luk91 handles it, you may contact our dedicated privacy team directly. Our support team is available 24 hours a day, 7 days a week to assist Pakistani players with any privacy-related enquiry.

luk91 collects personal data that is necessary to provide you with a secure, compliant, and fully functional gaming experience. The categories of personal data we collect are set out in the table below:

luk91 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless explicitly required by a specific regulatory obligation and with your prior consent. luk91 will never collect more personal data than is strictly necessary for the stated purposes above.

luk91 collects personal data through several channels, all of which are designed to be transparent and purposeful. Understanding how your data reaches us helps you make informed decisions about the information you share on the luk91 platform.

• Direct submission: Data you provide when registering a luk91 account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Data collected automatically when you access the luk91 platform — including IP address, device identifiers, browser type, pages visited, session duration, and click activity — via cookies, server logs, and similar tracking technologies.
• Third-party sources: Data received from payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay) to confirm transaction completion; data from identity verification service providers to confirm KYC document authenticity; and data from fraud prevention databases to assess account risk.
• Responsible gaming interactions: Data generated when you use luk91's responsible gaming tools — including deposit limit settings, self-exclusion requests, and cooling-off activations — is recorded and retained as a safeguard for both you and luk91.

luk91 uses your personal data strictly for the purposes set out in this Privacy Policy. We do not use your data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which luk91 processes personal data are:

• To create, verify, and manage your luk91 account, including identity verification and age confirmation to enforce the 21+ minimum age requirement.
• To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to maintain accurate financial records associated with your account.
• To deliver luk91's gaming services — including cricket betting, live casino, slot games, and PSL markets — and to personalise your gaming experience based on your activity history and preferences.
• To enforce luk91's responsible gaming obligations — including monitoring for signs of problem gambling behaviour, applying self-exclusion restrictions, and ensuring deposit limits are respected on the platform.
• To comply with anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and international gaming compliance standards applicable to luk91's operations.
• To investigate and resolve disputes, technical faults, and any suspected fraud, collusion, or policy violation on the luk91 platform.
• To communicate with you regarding account security alerts, withdrawal confirmations, promotional offers (where you have opted in), and important platform policy updates.
• To improve luk91's platform performance, user interface, and gaming product offering through analysis of aggregated, anonymised usage data.

luk91 does not sell your personal data to any third party for their own commercial marketing purposes. Your data is yours — luk91 treats it that way.

luk91 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to perform our obligations under the luk91 Terms & Conditions — including account creation, game delivery, payment processing, and withdrawal handling — is carried out on the basis of contractual necessity.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, gaming licensing obligations, and applicable financial crime prevention laws is carried out on the basis of legal obligation. This processing cannot be opted out of.
• Legitimate interests: Processing for fraud prevention, platform security, dispute investigation, and anonymised analytics is carried out on the basis of luk91's legitimate interests, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, personalised promotional offers, and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

luk91 uses cookies and similar tracking technologies to enable core platform functionality, enhance security, and analyse how Pakistani players interact with the luk91 website and gaming interface. The following types of cookies are in use on the luk91 platform:

You can manage your cookie preferences through your luk91 account settings or your browser's built-in cookie management tools. Disabling non-essential cookies will not prevent you from accessing core luk91 gaming services, though some personalisation features may be reduced.

luk91 does not sell, rent, or trade your personal data with any third party for commercial purposes. We share your personal data only where necessary to deliver our services, comply with legal obligations, or protect the integrity of the luk91 platform. The categories of third parties with whom luk91 may share your data are:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network operators receive the minimum financial data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and applicable Pakistani financial regulations.
• Identity verification providers: luk91 engages accredited third-party KYC and AML screening providers to verify the authenticity of CNIC, passport, and address documents submitted by players. Document data shared for this purpose is used only for verification and is not retained by the provider beyond the verification window.
• Game content providers: Third-party game studios whose casino games, slots, and live dealer products are hosted on luk91 may receive anonymised session data (stake amounts, game outcomes) necessary for RNG certification, dispute resolution, and game performance auditing. No personally identifiable data is shared with game studios beyond what is operationally required.
• Regulatory and law enforcement authorities: luk91 will disclose personal data to regulatory bodies, gaming authorities, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory directive. luk91 has no discretion to withhold data in such circumstances.
• Fraud prevention services: luk91 participates in cross-operator fraud prevention and self-exclusion programmes. Where required, Account details may be shared with these programmes to prevent banned or self-excluded individuals from re-registering under a different identity.

luk91 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any outstanding disputes. The following general retention periods apply:

• Active account data: Retained for the full duration your luk91 account remains open, plus a minimum of 5 years following account closure to satisfy AML record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification, in line with international gaming compliance and anti-money laundering requirements.
• Financial transaction records: All PKR deposit and withdrawal records are retained for a minimum of 5 years to comply with financial crime prevention obligations applicable to licensed gaming operators.
• Gaming activity logs: Game session data, bet history, and wagering records are retained for a minimum of 3 years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Support chat transcripts and email records are retained for 2 years from the date of the last interaction, unless the communication is related to an ongoing dispute or investigation.
• Marketing consent records: Records of your marketing opt-in and opt-out decisions are retained indefinitely to demonstrate compliance with consent requirements, even after account closure.

When personal data is no longer required for any of the above purposes, luk91 will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised data may be retained indefinitely for aggregate statistical analysis.

luk91 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure is designed to meet the standards expected of an internationally compliant gaming operator.

• All data transmitted between your device and the luk91 platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption. Unencrypted HTTP connections are automatically redirected to HTTPS.
• Player passwords are never stored in plaintext. luk91 uses industry-standard cryptographic hashing with salting to protect password data at rest.
• Access to personal data within luk91's internal systems is governed by strict role-based access controls. Only personnel with a verified operational need are granted access to player data, and all access is logged and auditable.
• luk91's systems undergo regular security assessments, penetration testing, and vulnerability scanning by qualified information security professionals.
• SMS OTP two-factor authentication is available and strongly recommended for all luk91 accounts, with support for Jazz, Zong, Telenor, and Ufone networks serving Pakistani players across Karachi, Lahore, Faisalabad, Islamabad, and beyond.
• In the event of a data security incident that poses a material risk to player privacy, luk91 will notify affected players promptly and take all necessary remediation steps without delay.

As a luk91 player, you hold a number of rights in relation to the personal data we hold about you. luk91 is committed to honouring these rights in a timely and transparent manner. The following rights are available to all Pakistani players on the luk91 platform:

To exercise any of the above rights, contact luk91's privacy team at [email protected] with the subject line "Data Rights Request". luk91 will respond within 30 days of receiving a valid request. In some cases — particularly where legal or regulatory obligations require us to retain data — luk91 may be unable to fulfil an erasure or restriction request in full. We will always explain the reason clearly when this is the case.

If you are a parent or guardian and believe that a minor in your care has registered on the luk91 platform or submitted personal data, please contact luk91 support immediately at [email protected]. luk91 will investigate and take immediate action to remove the minor's data and close the account. luk91 enforces the 21+ age requirement through mandatory KYC identity verification for all players before any financial transaction is permitted.

luk91 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform services. When material changes are made, luk91 will notify registered players via email or an in-platform notification at least 7 days prior to the updated policy taking effect.

• The "Effective Date" displayed at the top of this Privacy Policy will be updated each time a new version is published. We encourage all luk91 players to review this page periodically.
• Your continued use of the luk91 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
• If you do not agree with any changes to this Privacy Policy, you should stop using the luk91 platform and contact support to request account closure and data deletion where applicable.